To avail this service, you have to just visit our website and simply fill up the Pickup Request form that contains all the details required for picking up your consignment.
Yes, we do pick packages from Serviceable area. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.
All the collections are done by respective Service Centres, service you opt for and collections can be done within 4 to 9 hours window.
No, you need not to pay for the courier collection charges again.
Occasionally we may have difficulties assigning a courier for your collection on the specified day - this may be due to adverse traffic conditions or a high volume of collections. In these instances, please contact our respective service centre, who will rebook the collection for you.
We collect consignments, Parcels, boxes, letters and any other items which are properly packed and easy to carry. For more information please contact our respective Service Centre within your area.
Click on Network & enter the destination name or its PIN code.
Please contract our nearest Service Centre for your requirement.
Yes, please click on Packaging & Service Guidelines and follow given instructions.
Click on Packaging & Service Guidelines then you will come to know all about Documentation required to send consignments to each State of India.
Carrying or booking valuable such as these is illegal as they are items banned under the 'Postal Regulation Act' We do not carry the same and hold no responsibility if booked without our knowledge. Please Refer link Prohibited Items.
Find it in Prohibited Items.
No, all parcels must be booked and labelled separately.
Click on List of Holidays
For knowing the exact time, you have to click on the Transit Time Calculator and you will get the assured date of delivery.
We deliver on all days excepts Sunday and holiday declared by Management of VICHARE. Sunday Delivery can be arranged on request with an additional charges.
We will deliver only to the address specified on the document. If the recipient is not available we will deliver the document to anybody responsible in the house after verifying the relationship except specific verification delivery products.
Please call the phone number on the intimation slip and speak to our representative. They will guide you.
Unless your document is coming by any of our Time Defined Delivery Services Product, we will deliver anytime between 10.00 am to 06.00 pm.
Yes, you can by showing your Photo identification as demanded by our representative.
No, the recipient should refuse delivery and inform the sender in the event of the parcel being damaged.
We will ask you to pay for the difference. We will not dispatch your courier until the payment is cleared. Our highly motivated workforce is totally committed in providing efficient and reliable services backed with quality & professionalism.
We will issue a refund.
Sometimes, large items with a light overall weight can be charged according to the space they take up. In these cases, Volumetric Weight, or dimensional (Dim) weight, is used to calculate the document cost. It is recommended that you calculate the Volumetric Weight for every document that you send, then compare this to its actual weight. The greater weight of the two is used to work out the price that we charge you. Volumetric Weights are calculated using the formula below: Length x Width x Height in centimetres / 5000 = Volumetric Weight in kilograms
The weight you see on the weighing scale.
All shipment are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg.
Actual weight and volumetric weight may differ. We will charge for whichever is higher.
Sometimes, large items with a light overall weight can be charged according to the space they take up on the vehicle. In these cases, Volumetric Weight is used to calculate the cost for the courier service.
All the parcels are measured electronically in the respective Service Centre. You can do the booking with the approximate weight. Once we know the exact weight we can charge by raising a separate invoice.
The maximum weight of any one parcel cannot exceed 30kgs for the courier mode, if the parcel weighs more please split it to more parcels not exceeding 30kgs each or if you need help call us.
Consignment can be tracked for a period of 62 days from the date of dispatch. You may track the status of the domestic / international consignments by Airway Bill or Reference number. Enter the required Airway Bill or Reference number by using 'Tracking' box. Following are the instructions on How to Track your consignments using Airway Bill Number, Reference Number. VICHARE’s Airway Bill has a unique number mentioned as Consignment No.
We have implemented an Online Tracking System for providing you with real time status on your consignments. As soon as your consignment is picked & booked by our representative you will be given Shippers copy which will have tracking number for your consignment. Which can be used to track your consignment on our website. You can track your consignment on our website. You can track multiple Consignments or even with Collection Receipt number, Customer ID, Ref. Number. Click on WEB TRACK to Track Your Packages.
If you have the consignment number, Click on WEB TRACK to Track Your Consignment.
There could be various reasons.
No matching AWB / POD No. / Reference No. / Collection Receipt No / Customer Id. The reasons could be 1 or more of the following:
Please try again later or contact booking Service Centre for support.
The Pickup and Delivery destinations shown on the web tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your consignment is being delivered to the destination provided by you when you completed the waybill for your consignment(s).
Yes, we have a web-based consignment visibility and event notification tool specifically designed to improve Tracking for VICHARE’s account holders.
Click on Feedback to register a complaint with us. Our customer support will respond to you quickly.
Click on Netwrok to contact our concern Service Centre. Kindly contact the customer service cell at the place of booking.
This website contains all information you need to click on appropriate links to find the information of your choice.
Find Vichare Locations and enter your city name or pin code. Click on name of the service center for details of our local contact in your city.
You can find it in Rate Calculator. To know the exact cost, you will have to click on the Rate finder and you will get the exact amount involved in sending any consignment to anywhere.
It is a provision from the company for the benefit of the customer to protect against the transit risks when the goods are not insured by consignor. The coverage is extended if customer chooses to avail the provision by paying the stipulated risk coverage charges/enhanced liability charges. This should not be construed as insurance cover as risk surcharge cover will have only a limited liability on the part of the company subject to the terms and conditions laid out. For uninsured shipments the Parties may, against the payment of 2% charge of the invoice value, make a declaration on the Consignment Note, the value of the non-document shipment and seek to increase our limit of liability/enhance liability of the company for loss or damage to consignors’ Consignment to the amount equivalent to the value of the consignment as declared by Consignor on the facing sheet of the Consignment Note or maximum up to Rs. 50,000/- (Rupees Fifty Thousand Only) whichever is less.
Due to recent exorbitant hike in fuel charges, freight charges by various Airlines, Fuel surcharge by major co-loader, Airport handling charges by Airport Authority and Freight charges by Railways, our operation cost has increased significantly and these have left us with no choice but to increase out Fuel surcharge at present @40% w.e.f 10th Feb. 2017.
You can become a Business Associate by downloading a small form on the site, alternatively you can fill up the form online and send it for further procedure. Please go to Opportunity section to have a better knowledge on this.
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